Service Consultant
At Bergstrom Automotive

Posted 7/17/2017

Job Description


Full-time, entry level, $24-$30k, Monday-Saturday, knowledge of service, computers, working with a team, willing to learn something new.


Bergstrom 116-HN of Oshkosh

We are seeking service consultants who can act as a liaison between the technicians and the guest. Responsible for establishing trust and rapport with guest to accurately ask the appropriate questions to help define the vehicle's problems, promoting a positive image of Bergstrom to the guest as well as ensuring guest's vehicle is serviced efficiently and effectively during each visit. This is an amazing opportunity for the right candidate and we provide ongoing corporate training programs and individual coaching.

Bergstrom Automotive, Wisconsin's largest automotive dealer, one of the largest in the US and recently recognized by the Best Companies Group as one of the top 10 dealerships to work for in the United States for the fourth consecutive year, is looking to add to its award-winning team!

We offer a comprehensive benefits program, to help protect the health and financial security of you and your family.

At Bergstrom, we try to have fun at work every day and take pride in rewarding our teammates when they excel. We would love to add more positive, upbeat people to our growing team!

ESSENTIAL DUTIES/IDEAL CANDIDATES:

• Schedules service appointments.
• Greets guests in a timely, friendly manner and obtains vehicle information.
• Writes up guest's vehicle problems accurately and clearly on repair order.
• Refers guest to test drive the vehicle with technician or quality control department to confirm the problem as needed.
• Notifies dispatcher of incoming work.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day. Contacts guests regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Handles telephone inquiries regarding appointments and work in process.
• Explains completed work and all charges to guests.
• Ensures that all guest dissatisfactions, problems, or major changes are resolved before guest leaves facility.
• Maintains high guest satisfaction standards.
• Ability to positively handle stress.
• Ability to work at a fast and efficient speed.
• Ability to properly document guest concerns on repair orders.
• Ability to resolve conflict effectively and efficiently.
• Knowledge of automotive systems and ability to explain systems and repairs to guests of varying levels of technical understanding.
• Provides efficient, courteous service that exceeds the expectations of our guests and team members.
• Able to communicate effectively with team members and guests.
• Raises spirit, morale, and attitude of team members with own positive attitude. 



Job Description


EDUCATION and/or EXPERIENCE

• Automotive experience and overall knowledge of the dealership operations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver's license with a reputable driving record.

WORK ENVIRONMENT

• Work in a fast-paced environment filled with interruptions
• Work environment conditions of noise, dust, exhaust fumes, paint, and gas.
• Exposure to chemicals such as oils, lubricants, cleaning solvents, paints, and other hazardous and non-hazardous materials.

Benefits:

We take great steps to take care of our guests. We do the same for our Team Members. Bergstrom Automotive offers a comprehensive benefits program, to help protect the health and financial security of you and your family.

  • 401 (k) Planning
  • Flex Spending, Dependent Care, Health Savings Account
  • Dental Insurance
  • Disability Insurance
  • Vision Insurance
  • Employee Assistance Program (EAP)
  • Health and Prescription Drug Insurance
  • Life Insurance
  • Quit Smoking Programs
  • Vacation and Holiday Pay
  • Verizon Wireless Discount
  • Bergstrom Apparel Discount
  • Fitness Club Discounts
  • Formalized & Paid Training Programs



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Job Snapshot

Employee Type:
Full-Time

Location:
Oshkosh, WI

Job Type:
Automotive, Consultant, Customer Service

Experience:
Not Specified

Date Posted:
7/17/2017

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